# SHIPPING & REFUND
This Shipping & Refund policy applies to all orders placed with Kaioride Auto Spare Parts Trading Limited. By placing an order, you agree to accept all the following terms.

### <strong>1. SHIPPING METHODS</strong>
We provide multiple shipping options: sea freight, air freight and international express (DHL / FedEx). We will recommend a suitable transport method according to your order quantity, budget and required delivery time.

### <strong>2. SHIPPING COST</strong>
Freight cost is quoted separately and is not included in the product unit price. Shipping cost depends on weight, volume, destination country and shipping method.

### <strong>3. CUSTOMS, DUTIES & TAXES</strong>
Buyer is responsible for all destination customs clearance, import duties, VAT and local handling fees. We will supply commercial invoice and packing list for customs declaration.

### <strong>4. SHIPPING RISK</strong>
Once goods leave our warehouse, risk of loss, theft or damage during transit transfers to the buyer. For high-value orders, we strongly suggest purchasing cargo insurance.

### <strong>5. DELIVERY TIME</strong>
- In-stock items: Dispatch within 3–7 working days after deposit confirmation.
- Non-stock / custom parts: Lead time will be stated on the Proforma Invoice separately.
Delivery time is estimated. Delays may occur from customs inspection, bad weather, airline schedule change or force majeure.

### <strong>6. TRACKING</strong>
After shipment, we will send tracking number via email or WhatsApp. You can track your cargo online.

### <strong>7. REFUND & RETURN CONDITIONS</strong>
Refund or return is ONLY available for confirmed factory manufacturing defects.
Buyer must submit claim with clear photos and video evidence within 7 working days after receiving goods.

### <strong>8. NON-REFUNDABLE SITUATIONS</strong>
- Wrong spare parts caused by incorrect VIN, part number or vehicle information provided by buyer.
- Normal wear and consumable auto parts.
- Minor appearance scratches that do not affect product function.
- Goods damaged during transit (buyer should claim with shipping carrier or cargo insurance).
- Buyer changes mind and wants to cancel after goods are sourced or packed.

### <strong>9. RETURN SHIPPING FEE</strong>
Return freight is borne by buyer unless we confirm it is our factory quality fault.

### <strong>10. POLICY UPDATE</strong>
Kaioride Auto Spare Parts Trading Limited reserves the right to update this Shipping & Refund policy without prior notice. The latest version will be posted on our website.