# SERVICE
Kaioride Auto Spare Parts Trading Limited provides one-stop wholesale and trading service for global automotive clients. We focus on stable supply, professional technical support and efficient order management for auto spare parts.

### <strong>1. PRODUCT SOURCING SERVICE</strong>
We help buyers source various auto spare parts according to VIN, part number, vehicle model and year. If the required items are out of stock, our sourcing team will search reliable manufacturers and suppliers to match your requirements.

### <strong>2. WHOLESALE & BULK ORDER SERVICE</strong>
We support small trial wholesale and large bulk orders. Tiered discount will be offered based on purchase volume. Custom quotation and Proforma Invoice will be prepared for every bulk inquiry.

### <strong>3. TECHNICAL PARTS MATCHING SUPPORT</strong>
Our team assists customers to verify spare part compatibility. Buyers need to provide accurate VIN, OEM part number and vehicle information. All matching results are based only on data submitted by buyer.

### <strong>4. CUSTOM PACKING & LABELING</strong>
Custom export packing, neutral packaging and private label service are available upon request. Additional cost and lead time will be quoted separately for customized packaging.

### <strong>5. LOGISTICS & SHIPPING ARRANGEMENT</strong>
We arrange sea freight, air freight and international express. We prepare full export documents including commercial invoice, packing list for customs clearance. We provide tracking information once shipment departs.

### <strong>6. ORDER FOLLOW-UP</strong>
Dedicated sales contact follows your order from quotation, deposit, production/picking, inspection, packing to shipment. Regular updates will be sent to you during order processing.

### <strong>7. AFTER-SALES SERVICE</strong>
After receiving goods, buyers have 7 working days to inspect cargo. For confirmed factory manufacturing defects, we provide return, replacement or refund solutions according to our Shipping & Refund policy.
We do not cover issues caused by wrong part selection, improper installation, normal wear or transit damage.

### <strong>8. CUSTOMER CONSULTATION</strong>
You can reach our team by email or WhatsApp for product inquiry, quotation, order status and after-sales questions. We respond to valid enquiries within 1–3 working days.

### <strong>9. SERVICE LIMITATION</strong>
All services provided by Kaioride Auto Spare Parts Trading Limited are subject to our Term & Policy, Shipping & Refund and related rules. The company reserves the right to adjust service content without prior notice.