Returns Terms
These Returns Terms outline the policies, eligibility conditions, and procedures for returns and refunds for all orders purchased on our website. By placing an order and submitting a return request with us, you fully agree to the terms and conditions listed below.
1. Return Eligibility & Timeframe
We accept returns for most products within 30 calendar days from the date of delivery. To be eligible for a return, your item must be unused, unwashed, undamaged, and in the original factory condition with all original packaging, tags, labels, and accessories intact.
Any items that show signs of wear, damage, alteration, or missing accessories will not qualify for a full return or refund. We reserve the right to inspect all returned goods before processing any refund or exchange.
2. Non-Returnable Items
The following categories of items are final sale and cannot be returned or exchanged for health, safety, or policy reasons:
- Personal hygiene products, beauty products, and skincare items
- Underwear, swimwear, and intimate apparel
- Customized, personalized, or made-to-order products
- Clearance, discounted, or flash sale items (unless defective)
- Gift cards and virtual digital products
3. Defective or Damaged Items
If you receive defective, damaged, incorrect, or missing items, please contact our customer support team within 48 hours of delivery. You are required to provide clear photos or videos of the product issue, packaging, and shipping label for verification.
Once our team confirms the defect or error on our side, we will offer free reshipment, full refund, or partial refund according to your preference, with no additional fees charged to you.
4. Return Process
Please follow the official return procedure to ensure your request is processed smoothly:
- Contact our support team via email to submit a return application and state your return reason
- Wait for our team’s approval and official return instructions or return shipping address
- Pack the item securely with all original accessories and packaging
- Ship the package back to the designated address and provide the return tracking number to us
- Wait for our warehouse inspection and refund processing
Unauthorized returns without prior approval will not be accepted or processed.
5. Return Shipping Fees
Customer’s Responsibility: For voluntary returns (change of mind, wrong size, no longer needed), customers are responsible for all return shipping fees and original shipping costs are non-refundable.
Our Responsibility: For defective items, wrong items shipped, or our fulfillment errors, we will cover the return shipping cost or provide a prepaid return label.
Original shipping fees incurred during checkout are non-refundable for all non-defective return orders.
6. Refund Processing
After our warehouse receives and inspects your returned item, we will initiate your refund within 3–7 business days. The refund will be credited back to your original payment method.
Please note that bank processing times vary by financial institution. It may take an additional 5–10 business days for the funds to appear in your account. We are not responsible for bank processing delays.
7. Exchanges
We offer product exchanges for size issues or defective items within the valid return period. If you need an exchange, please specify your requested size or variant when submitting your return request.
If the replacement item is out of stock, we will provide you with the option of a full refund or waiting for restock.
8. Order Cancellation
You may cancel your order for free before it is processed and shipped. Once the order has been processed or dispatched, cancellation requests will be treated as standard return requests and subject to our return policy rules.
9. Policy Updates
We reserve the right to revise or update these Returns Terms at any time without prior notice. Any policy changes will take effect immediately upon posting on this page. Your continued purchase and use of our website after updates confirm your acceptance of the latest return policy.
10. Contact Us
If you have any questions about return eligibility, refund procedures, or exchange requests, please contact our support team:
Email: ceo@driveautoman.com
