Shipping Terms
These Shipping Terms govern the delivery, shipping, and fulfillment services for all orders placed on our website. By placing an order with us, you acknowledge and agree to the shipping policies, procedures, and limitations outlined below.
1. Processing Time
All orders are processed and verified within 1–3 business days after payment confirmation. Business days exclude weekends, public holidays, and official company off days. Order processing includes payment verification, product inspection, packaging, and logistics arrangement.
During peak seasons, promotional events, or holiday periods, order processing may be delayed slightly due to high order volume. We will make every effort to process your order as quickly as possible.
2. Shipping Time & Delivery Estimates
Delivery times vary depending on the destination country/region, shipping method, and logistics conditions. Standard estimated shipping times are as follows:
- Domestic Shipping: 3–7 business days
- International Standard Shipping: 7–15 business days
- International Express Shipping: 3–6 business days
All delivery times areestimated and not guaranteed. Delivery delays may occur due to customs clearance, weather conditions, logistics delays, public emergencies, or other uncontrollable factors.
3. Shipping Fees
Shipping costs are calculated based on the weight, size, quantity, and destination of your order. The exact shipping fee will be displayed at checkout before you complete payment.
We may offer free shipping promotions from time to time. Free shipping terms are subject to the specific rules announced during the promotional period.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your delivery status. You may track your order online at any time until delivery is completed.
Tracking information may take 24–48 hours to update after the package leaves our warehouse.
5. Customs & Import Duties (International Orders)
For all international shipments, customers are solely responsible for any applicable import duties, taxes, customs fees, or clearance charges imposed by the destination country.
We do not cover customs fees, VAT, or any additional charges incurred during customs clearance. Please check your local import regulations before placing an order. Any delays caused by customs procedures are beyond our control.
6. Shipping Restrictions
We reserve the right to restrict or suspend shipping services to certain regions due to shipping bans, policy restrictions, unstable logistics conditions, or safety concerns. If your shipping address is unavailable for delivery, we will contact you to cancel or adjust your order.
Customers are responsible for providing an accurate, complete, and valid shipping address. We are not responsible for undeliverable packages caused by incorrect addresses, missing contact information, or failed recipient pickup.
7. Undeliverable & Returned Packages
If a package is returned to us due to incorrect address, recipient refusal, unsuccessful delivery attempts, or unclaimed status, we will contact the customer to confirm re-delivery or refund options. Return shipping fees and handling fees may be deducted from your refund for second-time delivery or order cancellation.
8. Lost or Damaged Packages
Please inspect your package immediately upon delivery. If your item arrives damaged, defective, or missing items, please contact our customer support with photos or video evidence within 48 hours of delivery.
For packages confirmed lost by the logistics company, we will offer a reshipment or full refund according to your order situation after completing the investigation.
9. Shipping Policy Updates
We reserve the right to update or modify these Shipping Terms at any time without prior notice. Any changes will take effect immediately after being posted on this page. Your continued use of our website and services after updates constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions regarding shipping time, fees, tracking, or delivery issues, please contact our support team:
Email: ceo@driveautoman.com
